Returns & Exchanges
At Al-Fatah, we strive to ensure your complete satisfaction with every purchase by offering a flexible 7-day return and exchange policy for all unused and intact general retail merchandise. If you are not entirely happy with your order, we are here to assist you with a seamless resolution process.
Initiate Your Request
Contact our customer support team via phone or email within 7 days of delivery, providing your order number and the reason for the return or exchange.
Inspection and Documentation
Ensure the item is in its original packaging with all tags attached; please provide clear photographs if the return is due to a defect or damage.
Item Collection
Once approved, you can either drop off the item at any Al-Fatah outlet or we will coordinate a courier pickup from your registered delivery address.
Refund or Exchange Processing
After our quality control team verifies the item's condition, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing