Frequently Asked Questions
Everything you need to know about shopping at Al-Fatah.
What are the available payment methods?
We offer a variety of secure payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa and Mastercard), and popular digital wallets.
How long does shipping typically take?
For major cities, we typically deliver within 2-3 business days. Remote areas may take 5-7 business days depending on the logistics partner.
What is your return and exchange policy?
You can return or exchange most items within 7 days of delivery, provided they are unused, in original packaging, and accompanied by the original receipt.
Are the products on Al-Fatah authentic?
Yes, Al-Fatah prides itself on sourcing 100% genuine products directly from authorized distributors and reputable international brands.
Can I track my order status?
Once your order is dispatched, you will receive a tracking number via email or SMS which you can use on our website to monitor your shipment's progress.
Do you offer international shipping?
Currently, we only ship within the country. We are working on expanding our services to international customers in the near future.